Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Customerland
Latest Episodes
When Content Becomes Code Who Controls Quality
Hitting “publish” used to feel routine. Now, when a prompt writes the first draft, that button can feel like a gamble. We sit down with Matt Blumberg, CEO of Markup AI, to talk about what’s really happening inside enterprise content teams as la...
Stored Value Meets Agentic Commerce
AI shopping agents are about to rewrite the rules of retail, and the scary part is simple: your brand can lose without ever getting a chance to persuade a human. We dig into that reality with Talbott Roche, CEO and president of Blackhawk Networ...
Gift Cards Are Becoming Branded Currency And That Changes Loyalty
Gift cards look simple from the outside, but the machinery behind them is turning into one of the most useful building blocks in modern rewards and fintech. We talk with Alex Preece, CEO of Tillo, about why the “gift card” label can be misleadi...
How Target Designs Trustworthy Shopping Across Every Touchpoint
Shopping is turning into a conversation, and that changes what “good UX” even means. We sit down with Purvi Shah, Senior Vice President, User Experience at Target, to unpack how user experience works when it’s not just an app or a website, but ...
What If Customer Loyalty Starts After Checkout
The sale isn’t the finish line. It’s the moment you hand your relationship to shipping networks, support queues, return policies, and whatever happens when a real human has a real problem with their order. I’m joined by Andrew Schmid, Chief Pro...
