Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Customerland
Latest Episodes
What If Customer Loyalty Starts After Checkout
The sale isn’t the finish line. It’s the moment you hand your relationship to shipping networks, support queues, return policies, and whatever happens when a real human has a real problem with their order. I’m joined by Andrew Schmid, Chief Pro...
Emotional Loyalty In 2026
Loyalty isn’t a punch card anymore, and it definitely isn’t just repeat purchases. We’re chasing a tougher standard: loyalty of choice. That’s the kind of customer loyalty that shows up when someone sticks with you even when a competitor is che...
What If Your Fastest Growth Lever Is Inclusion
A retailer can spend millions driving traffic to a website and still quietly shut out customers at the exact moment that matters most: browsing, adding to cart, and checkout. That’s the uncomfortable truth behind web accessibility, and it’s why...
Customer AI, Not A Call Center
“Deflection is dead” is a bold claim, but after this conversation it’s hard to argue. I’m joined by Pasquale DeMaio, VP of Amazon Connect Customer at AWS, to talk about why the future of customer service isn’t a shinier contact ce...
How Retail Media And Loyalty Connect In Store
Your next grocery “deal” might not be a discount at the register and that’s exactly why it works. We sat down with Sean Turner, co-founder and CTO of Swiftly, to unpack the real mechanics behind digital promotions that change behavior in brick-...
