Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 109 episodes
Customerland
Latest Episodes
Personalization 2.0: What Happens When AI Meets Retail
Ever wondered what technology investments actually make retail employees happier—not just more productive? Katie Riddle, Global Retail Strategy Lead at Verizon Business, reveals that while 98% of grocery retailers struggle with staffing challen...
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Season 3
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Episode 13
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31:12
Loyalty Programs That Actually Work: A SAP CX Perspective
What happens when traditional loyalty programs fail to deliver real value? In a world where 57% of US consumers no longer demonstrate true brand loyalty, businesses must fundamentally rethink what it means to create lasting customer relationshi...
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Season 3
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Episode 12
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40:15
Optimizing Grocery: AI Solutions and Future Trends
When Amanda Oren and I finally connected after a month of calendar wrangling, I knew the wait was worth it. As VP of Industry Strategy for Grocery North America at Relex, Amanda brings a unique perspective – she joined the company after being a...
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Season 3
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Episode 11
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32:12
Beyond Price: The Untapped Value of Eco-Conscious Shoppers
Sustainability and health consciousness aren't just buzzwords – they're reshaping consumer loyalty in profound ways that retailers can no longer afford to ignore. My conversation with Joel Percy, Regional Director at Eagle Eye, dives deep into ...
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Season 3
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Episode 10
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30:00
KPMG: Tariff Impacts and Navigating Retail Uncertainty
Tariffs have become a hot-button issue that's reshaping the retail landscape in ways few could have predicted. In this revealing conversation with Duleep Rodrigo, KPMG US Consumer and Retail Sector Leader, we cut through the noise to understand...
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Season 3
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Episode 11
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21:49
