Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 141 episodes
Customerland
Latest Episodes
Who Owns Trust When Machines Choose
The customer isn’t just human anymore. Agents are already learning our preferences, comparing offers, and making choices that used to hinge on emotion and brand memory. We sat down with Ben Wiener, global head at Cognizant Moment, to unpack how...
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Season 3
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Episode 45
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37:38
If CX Is Everyone’s Job, Who Leads?
Forget shiny tools. The real power in customer experience comes from simple, disciplined execution that customers actually feel: reliable delivery, fast issue resolution, and clear communication. We sit down with Lee Kemp, former VP of CX at Ve...
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Season 3
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Episode 44
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34:44
Designing AI that Earns Trust and Relevance
What if doing “the right thing for this customer, right now” became the default? We sit down with Rob Walker, VP of Decisioning and Analytics at Pega, to unpack how empathy at scale, AI-driven decisioning, and strong governance can make custome...
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Season 3
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Episode 43
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37:02
Skepticism, air cover, and the new playbook for insights teams
Curiosity got faster—and a lot more practical. We sit down with Tim Lawton of SightX and Russell Evans of ZS to unpack a partnership that blends expert humans with integrated AI to rethink how insights teams generate ideas, validate concepts, a...
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Season 3
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Episode 42
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50:28
If AI agents run retail, who keeps thinking?
If “modernizing” sounds like a buzzword, this conversation turns it into a blueprint. We sit with retail veteran Art Sebastian to trace how a beloved convenience chain moved from hometown habits to a unified, omni-channel engine - without break...
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Season 3
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Episode 41
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35:44
