Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 154 episodes
Customerland
Latest Episodes
The New Rules Of Subscriber Loyalty
Want proof that churn isn’t the end of the story? We sit down with Recurly’s Chief Product Officer, Priya Lakshminarayanan, to explore how pause states, micro subscriptions, and one‑click plan changes are rewriting the rules of subscriber loyal...
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Season 4
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Episode 7
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36:09
Designing Trustworthy AI For Real Customers
Customers don’t churn all at once—they leave through a thousand small cuts. We sit down with Katie Costanzo, President of CX at CSG, to unpack how leading brands are closing those gaps with real-time decisioning, smarter use of billing and jour...
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Season 4
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Episode 6
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32:48
Building A Resilient Career While AI Rewrites The Rules
What if the antidote to career burnout isn’t a new job, but a new structure? We sit down with Ruth Stevens - B2B marketing veteran, educator, and globe-trotting “academic tourist” - to unpack how a portfolio career can turn chaotic consulting i...
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Season 4
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Episode 5
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35:18
Your Average Shopper Doesn’t Exist
Shoppers aren’t average anymore—and our stores shouldn’t be either. We dig into why treating each location as a living ecosystem beats blanket strategies, especially when consumer signals are split between cautious and confident spending. With ...
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Season 4
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Episode 4
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29:56
Coaching AI, Leading Humans
Forget churning out more content; the real advantage now is coaching intelligent systems to deliver work that still feels unmistakably human. We sit down with Johann Wrede, CMO of UserTesting, to unpack why the modern marketing leader must oper...
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Season 4
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Episode 3
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43:40
