Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 115 episodes
Customerland
Latest Episodes
The Guts of Great Customer Experiences
What happens when the shiny exterior of customer experience meets the messy reality of operational execution? In this eye-opening conversation, we speak with FD Giambattista, a veteran CX operations expert who has spent 25 years implementing cu...
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Season 3
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Episode 19
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35:37
What Happens When Every Screen Knows Your Name?
From static images to personalized experiences that greet you by name, digital signage has undergone a remarkable transformation. BrightSign's Vice President of Sales for the Americas, Misty Chalk, takes us deep into how this technology is revo...
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Season 3
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Episode 18
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28:24
How Composable CDPs Are Transforming Retail Media Networks
AI-powered decisioning is transforming how retail media networks operate, and Hightouch stands at the forefront of this revolution with a freshly announced $80 million funding round at a $1.2 billion valuation.In this conversation with ...
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Season 3
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Episode 17
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26:23
Beyond Headless: The Journey to Joyful Content Optimization
What happens when you tell a software engineer his CMS platform will shut down in six months, leaving major clients like Adidas and Reebok stranded? You get Storyblock - perhaps the most thoughtful reinvention of content management in decades.<...
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Season 3
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Episode 16
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31:24
Real-World AI in Retail: Talkdesk Leaders Reveal What Actually Works Beyond the Hype
The gap between AI hype and real-world implementation is creating both challenges and opportunities for retailers worldwide. Talkdesk executives Ed Durbin and Michael Klein pull back the curtain on what's actually happening in retail AI adoptio...
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Season 3
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Episode 15
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33:00
