Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 151 episodes
Customerland
Latest Episodes
Your Average Shopper Doesn’t Exist
Shoppers aren’t average anymore—and our stores shouldn’t be either. We dig into why treating each location as a living ecosystem beats blanket strategies, especially when consumer signals are split between cautious and confident spending. With ...
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Season 4
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Episode 4
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29:56
Coaching AI, Leading Humans
Forget churning out more content; the real advantage now is coaching intelligent systems to deliver work that still feels unmistakably human. We sit down with Johann Wrede, CMO of UserTesting, to unpack why the modern marketing leader must oper...
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Season 4
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Episode 3
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43:40
Trust, Agents, And The Future Of Work
The excitement around agentic AI is loud, but the real story starts where hype meets accountability. We sit down with Eric Karofsky, CEO of Vector HX, to separate narrow task agents from agentic systems that plan, reason, and negotiate across s...
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Season 4
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Episode 2
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31:11
Sensorized Stores, Smarter Retail
The future of retail isn’t just about shiny tech on the sales floor; it’s about the unseen engine that makes every experience feel effortless. With Verizon Business’s Katie Riddle, we unpack how sensorized products, unified IoT platforms, and e...
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Season 4
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Episode 52
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31:53
Retailers Can Now Sense, Predict, And Act In Real Time
What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the entire customer journey—from discovery sparked in chat interfaces...
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Season 3
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Episode 51
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43:21
