Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Customerland
Latest Episodes
Customer AI, Not A Call Center
“Deflection is dead” is a bold claim, but after this conversation it’s hard to argue. I’m joined by Pasquale DeMaio, VP of Amazon Connect Customer at AWS, to talk about why the future of customer service isn’t a shinier contact ce...
How Retail Media And Loyalty Connect In Store
Your next grocery “deal” might not be a discount at the register and that’s exactly why it works. We sat down with Sean Turner, co-founder and CTO of Swiftly, to unpack the real mechanics behind digital promotions that change behavior in brick-...
From Workflow To Blueprint: How Pega Reimagines Processes
What if AI could design your business in minutes—and still pass audit? We sit down with Pega CEO Alan Trefler to unpack how Blueprint uses generative AI to reimagine complex processes while preserving the predictability enterprises demand. Inst...
The New Rules Of Subscriber Loyalty
Want proof that churn isn’t the end of the story? We sit down with Recurly’s Chief Product Officer, Priya Lakshminarayanan, to explore how pause states, micro subscriptions, and one‑click plan changes are rewriting the rules of subscriber loyal...
Designing Trustworthy AI For Real Customers
Customers don’t churn all at once—they leave through a thousand small cuts. We sit down with Katie Costanzo, President of CX at CSG, to unpack how leading brands are closing those gaps with real-time decisioning, smarter use of billing and jour...
