Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 112 episodes
Customerland
Latest Episodes
Beyond Headless: The Journey to Joyful Content Optimization
What happens when you tell a software engineer his CMS platform will shut down in six months, leaving major clients like Adidas and Reebok stranded? You get Storyblock - perhaps the most thoughtful reinvention of content management in decades.<...
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Season 3
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Episode 16
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31:24
Real-World AI in Retail: Talkdesk Leaders Reveal What Actually Works Beyond the Hype
The gap between AI hype and real-world implementation is creating both challenges and opportunities for retailers worldwide. Talkdesk executives Ed Durbin and Michael Klein pull back the curtain on what's actually happening in retail AI adoptio...
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Season 3
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Episode 15
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33:00
Peak Immersion: The Science Behind Engaged Store Associates
The hidden science behind retail success isn't found in flashy technology or complicated loyalty programs – it's in the power of engaged store associates. This conversation with Nikki Baird, VP of Strategy and Product at Aptos, reveals groundbr...
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Season 3
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Episode 14
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28:00
Personalization 2.0: What Happens When AI Meets Retail
Ever wondered what technology investments actually make retail employees happier—not just more productive? Katie Riddle, Global Retail Strategy Lead at Verizon Business, reveals that while 98% of grocery retailers struggle with staffing challen...
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Season 3
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Episode 13
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31:12
Loyalty Programs That Actually Work: A SAP CX Perspective
What happens when traditional loyalty programs fail to deliver real value? In a world where 57% of US consumers no longer demonstrate true brand loyalty, businesses must fundamentally rethink what it means to create lasting customer relationshi...
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Season 3
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Episode 12
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40:15
