Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 118 episodes
Customerland
Latest Episodes
Emotion vs. Metrics: The True Currency of Customer Loyalty
What Really Builds Customer Loyalty? A Conversation with Hope Neiman of TillsterLoyalty programs are everywhere—but actual customer loyalty is harder to come by. In this episode, Hope Neiman, CMO at Tillster, offers a grounded loo...
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Season 3
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Episode 22
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31:46
The Art and Science of Smart Planogramming
What if your planograms could adapt to each store's unique inventory and fixtures in real-time? That's exactly what Optimum Retailing has achieved with Realgramn AI, the first AI-powered store-specific planogramming tool that's fundamentally ch...
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Season 3
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Episode 21
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27:32
Futurescape: What Comes After Apps, Ads, and Algorithms
In this episode, we sit down with Jess Leitch, Executive Strategy Director at Frog, to explore the seismic shifts redefining how humans interact with technology — and what that means for brands, designers, and everyday users. From the collapse ...
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Season 3
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Episode 20
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1:09:41
The Guts of Great Customer Experiences
What happens when the shiny exterior of customer experience meets the messy reality of operational execution? In this eye-opening conversation, we speak with FD Giambattista, a veteran CX operations expert who has spent 25 years implementing cu...
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Season 3
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Episode 19
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35:37
What Happens When Every Screen Knows Your Name?
From static images to personalized experiences that greet you by name, digital signage has undergone a remarkable transformation. BrightSign's Vice President of Sales for the Americas, Misty Chalk, takes us deep into how this technology is revo...
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Season 3
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Episode 18
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28:24
