
Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 128 episodes
Customerland
Latest Episodes
Optimizing the Leaky Bucket: Customer Retention in Uncertain Times
The emotional drivers behind purchasing decisions are often more powerful than traditional demographic factors—this revelation sits at the heart of our conversation with Calvin Cheng, Partner at West Monroe. Calvin reveals how two individuals w...
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Season 3
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Episode 32
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29:27

AI's Double Impact: Converting Data into Customer Insights
Fullstory's Chief Marketing Officer Lindsay Bayuk shares how behavioral data revolutionizes customer understanding by revealing not just what customers do, but why they do it. Companies using AI extensively report twice the impact on user engag...
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Season 3
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Episode 31
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33:22

Predictive Consumer Intelligence: How Resonate Delivers 300% ROI
Technology adoption has historically taken longer than expected, but AI is breaking that pattern, creating business impact faster than most people realize. This fascinating conversation with Brian Gernert, CEO of Resonate, explores how predicti...
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Season 3
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Episode 30
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27:35

How TP USA is Transforming Customer Experience with AI
The relationship between artificial intelligence and human emotional intelligence isn't just fascinating - it's reshaping how global enterprises deliver customer experiences. In this revealing conversation with TP USA CEO Mike Lytle, we explore...
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Season 3
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Episode 29
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39:27

Data Breaches and Broken Trust
The digital age has transformed how businesses collect and store customer data, but with this convenience comes tremendous risk. Every minute, over 2,200 cyber attacks target U.S. businesses, making data breaches virtually inevitable for organi...
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Season 3
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Episode 28
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28:15
