Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 98 episodes
Customerland
Latest Episodes
Redefining Loyalty Programs Through Purpose and Sustainability
Can the evolving expectations of Gen Z redefine the way brands approach consumer loyalty and sustainability? This week, we're joined by Regan Plekenpol, co-founder of Rediem, who shares her pioneering journey from sustainable policy work to rev...
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Season 3
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Episode 3
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32:01
Decoding Gen Z Loyalty and Engagement
This was one of the most fascinating - and instructive - conversations in recent memory. I sat down with two Gen Z consumers - representatives from Z-Suite - to discuss their preferences, buyi...
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Season 3
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Episode 2
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38:35
AI-Driven Solutions for Modern Customer Challenges
What if you could revolutionize customer interaction with cutting-edge technology and enhance loyalty like never before? Join us as we uncover the secrets with Jay Patel, SVP GM of Webex Customer Experience at Cisco. Jay offers a unique perspec...
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Season 3
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Episode 1
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40:47
Navigating AI-Driven Loyalty Shifts
Erin Raese is CRO at Annex Cloud and Erin "gets" loyalty. In this episode we explore the shifting tides of brand loyalty across generations, we'll see why the loyalty game is not just about keeping customers engaged but also about staying...
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Season 2
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Episode 51
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28:26
The Rise (and Further Rise) of Commerce Media Networks
In this episode of *Customerland*, host Mike Giambattista sits down with Eric Brackmann, VP of Commerce Media at Koddi, to unpack the evolving landscape of commerce media. As a leader in helping organizations monetize first-party data and enhan...
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Season 2
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Episode 50
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35:10
